Refund Policy

Our policy is valid for a period of 30 calendar days from the date of the purchase. If you are not satisfied with the product for any reason you can ask for a refund. If the period of 30 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.

 

Refund requirements

The following criteria must be met to qualify for a refund:

  • Customer’s account must be in good standing
  • Product must not be downloaded (for digital purchases)
  • Product malfunctions or doesn’t work as described

If the conditions listed above are not met, we reserve the right not to issue a refund. 

 

Refund Limitations

Due to the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalised orders

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form

 

This document was last updated on November 22, 2020